TotalDesk v1.7.0 – WordPress Support Plugin


TotalDesk v1.7.0 – WordPress Support Plugin

TotalDesk v1.7.0  – TotalDesk is an all-in-one help desk solution for WordPress. It includes all the support features you need, including a ticket & notification system, livechat, knowledge base, report and integration module. Get rid of single help desk plugins and get TotalDesk!

HelpDesk Features

Ticket System
3 Different New Ticket Forms
Fetching Inbox
Role 2: Agent and Reporter
My Tickets Page
Set default values ​​for new tickets
Set your own ticket Status
Set up Special Ticket Types
Set up a special ticket Project / Systems
Attachment Support
Inform Agents in Notifications
Saved responses
Daily / History system
XLS export
Reporters and Representatives can reply to Email
Ticket Overview (assigned, status in colors)
Set Inbox Archive Folder


Email Notifications
Desktop notifications
Loose Notifications
Notify when ticket is created
Notify when someone replies
Notify when a situation changes
Notify when a delegate appoint me

See Also: WooCommerce Advanced Bulk Edit

Live chat

Start chatting with a new topic (new ticket)
Enter a chat with a specific ticket ID
Send message when there is no online agent (new ticket)
Every chat session will be recorded

Knowledge base

Create a ticket-based FAQ
Grouping FAQs into topics
Setting Custom Icons for Topics
Live search for FAQ
Tracking FAQ views
3 Internal widgets
Order FAQ by View / Popularity
2 Layout (boxed, list)


Agency Tickets
Tickets by Status
Tickets by Type
Tickets by System
Tickets by Years
Tickets by Month
Tickets by Year and Month



Well Documented


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